Refund/Return Policy
Effective Date: 01/01/2025
At One of One Club, we want every customer to be fully satisfied with their purchase. This policy outlines the conditions for returns, refunds, and exchanges.
1. Eligibility
-
Returns are accepted within 30 days of delivery.
-
Items must be unused, in their original condition, and with original packaging.
-
Proof of purchase is required for all returns.
2. Non-Returnable Items
Certain items cannot be returned or refunded, including:
-
Final sale items
-
Digital downloads
-
Gift cards
-
Items not in their original condition, damaged, or missing parts for reasons not caused by us
3. Refunds
-
Once your return is received and inspected, we will notify you of approval or rejection.
-
Approved refunds are issued to your original payment method within 5-7 business days.
-
Shipping costs are non-refundable.
4. Exchanges
-
Exchanges are only offered for defective or damaged items.
-
If the same item is not available, a refund will be issued instead.
5. Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
-
For safe delivery, we recommend using a trackable shipping service.